Privacy Policy
Your privacy is fundamental to how we operate NeatForce. This policy explains how we collect, use, and protect your personal information.
Our Commitment to Your Privacy
At NeatForce, we are committed to protecting your personal information and ensuring transparency in how we handle your data. This Privacy Policy describes our practices regarding the collection, use, and disclosure of your personal information when you use our services, visit our website, or engage with our solutions.
Key Points at a Glance
- We collect only necessary information to provide our services effectively
- Your data is never sold to third parties for marketing purposes
- You have full control over your personal information and can request deletion at any time
- All data is protected using industry-standard security measures
Information We Collect
We collect various types of information to provide and improve our services to you.
Personal Information
- Name, email address, phone number
- Company name and position
- Billing and shipping addresses
- Payment information (processed securely)
Technical Information
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referring website information
Service-Related Information
- Service preferences and settings
- Communication history and support tickets
- Project requirements and feedback
- Usage analytics and performance metrics
Security Information
- Login credentials (encrypted)
- Security questions and answers
- Two-factor authentication data
- Access logs and security events
How We Use Your Information
We use your personal information for legitimate business purposes to provide and improve our services.
Service Provision and Delivery
Your information is essential for delivering the high-quality services you expect from NeatForce:
- • Processing and fulfilling service requests and orders
- • Providing customer support and technical assistance
- • Managing your account and service preferences
- • Communicating about service updates and changes
- • Processing payments and managing billing cycles
Business Improvement and Analytics
We analyze data to continuously improve our services and user experience:
- • Analyzing usage patterns to enhance service functionality
- • Identifying trends and opportunities for new services
- • Conducting research and development activities
- • Measuring and improving service performance
- • Personalizing user experiences based on preferences
Marketing and Communications
With your consent, we may use your information for marketing purposes:
- • Sending newsletters, updates, and promotional materials
- • Inviting you to events and webinars
- • Sharing relevant industry insights and resources
- • Conducting satisfaction surveys and feedback collection
- • Targeted advertising based on your interests
Legal and Compliance
We process data to comply with legal obligations and protect our interests:
- • Compliance with applicable laws and regulations
- • Fraud prevention and security monitoring
- • Legal dispute resolution and evidence preservation
- • Regulatory reporting and audit requirements
- • Protection of our rights and interests
How We Share Your Information
We share your information only when necessary and with appropriate safeguards in place.
Trusted Service Partners
We work with carefully selected partners who help us deliver our services:
- Cloud hosting providers for secure data storage
- Payment processors for transaction handling
- Email service providers for communications
- Analytics services for performance monitoring
Legal Requirements
We may disclose information when legally required or necessary:
- Court orders and legal process compliance
- Law enforcement and regulatory requests
- Protection of rights and safety
- Investigation of potential violations
We Never Sell Your Data
NeatForce does not sell, rent, or trade your personal information to third parties for marketing purposes. We believe your privacy is not negotiable, and this fundamental principle guides all our business practices.
What We Don't Do:
- • Sell personal data to advertisers
- • Trade information for monetary gain
- • Share data without appropriate safeguards
What We Do Protect:
- • Your trust and confidence
- • Your personal information as our own
- • Your rights and privacy expectations
Data Security Measures
We implement comprehensive security measures to protect your personal information.
Encryption
All data is encrypted in transit and at rest using industry-standard protocols.
Access Controls
Strict access controls ensure only authorized personnel can access your data.
Secure Infrastructure
Our servers are hosted in secure data centers with 24/7 monitoring.
Technical Security Measures
- SSL/TLS encryption for data transmission
- AES-256 encryption for stored data
- Multi-factor authentication systems
- Regular security audits and assessments
- Automated threat detection systems
- Secure backup and recovery procedures
- Regular software updates and patches
Organizational Security Measures
Staff Training
- • Regular security awareness training
- • Privacy and data protection education
- • Incident response procedures
- • Access control protocols
Compliance Framework
- • GDPR compliance measures
- • ISO 27001 certified practices
- • Regular compliance audits
- • Vendor security assessments
Your Privacy Rights
You have significant control over your personal information and how it's used.
Access Rights
You can request access to your personal information that we hold:
- • View all data we have collected about you
- • Request copies of your personal information
- • Understand how your data is being used
- • Receive information about data sharing
Correction Rights
You can request corrections to inaccurate or incomplete information:
- • Update your personal details
- • Correct factual inaccuracies
- • Complete missing information
- • Modify your preferences and settings
Deletion Rights
You can request deletion of your personal information under certain conditions:
- • Delete your account and all associated data
- • Remove specific pieces of information
- • Request data portability before deletion
- • Object to processing in certain circumstances
Portability Rights
You can request your data in a structured, machine-readable format:
- • Export your data in commonly used formats
- • Transfer data to another service provider
- • Receive data in portable format
- • Facilitate data migration and backup
How to Exercise Your Rights
Submit a Request
Contact our Data Protection Officer using the information provided below.
Identity Verification
We may require verification to ensure the security of your personal information.
Response Timeline
We respond to most requests within 30 days, as required by applicable law.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website.
Essential Cookies
Required for basic website functionality
- • Login sessions
- • Security features
- • Shopping cart data
- • Load balancing
Analytics Cookies
Help us understand website usage
- • Page views
- • User behavior
- • Performance metrics
- • Improvement opportunities
Marketing Cookies
Used for targeted advertising
- • Ad targeting
- • Campaign tracking
- • Retargeting
- • Conversion analysis
Managing Your Cookie Preferences
You have control over how cookies are used on your device. You can:
Browser Settings
- • Block all cookies
- • Delete existing cookies
- • Set cookie preferences
- • Receive notifications for new cookies
Our Cookie Settings
- • Use our cookie preference center
- • Adjust settings by category
- • Save your preferences
- • Update anytime
Data Retention Policy
We retain your personal information only as long as necessary for legitimate purposes.
Retention Periods by Data Type
| Data Type | Retention Period | Basis |
|---|---|---|
| Account Information | Duration of account + 3 years | Legal & legitimate business interests |
| Payment Records | 7 years | Tax and accounting requirements |
| Marketing Data | Until consent withdrawn + 1 year | Consent |
| Website Analytics | 2 years | Legitimate business interests |
| Support Communications | 3 years | Service improvement & legal requirements |
What We Consider
- Legal obligations and requirements
- Duration of our business relationship
- Business needs and operational requirements
- Dispute resolution and legal claims
Automatic Deletion
Data is automatically deleted when retention periods expire through:
- Scheduled database cleanup processes
- Automated archiving and deletion systems
- Secure data destruction procedures
- Regular audit and compliance checks
Children's Privacy Protection
We are committed to protecting the privacy of children and comply with applicable laws.
Age Restrictions
NeatForce services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
For Users Under 18
- • Parental consent may be required
- • Special protections apply
- • Limited data collection
- • Enhanced privacy measures
If We Discover Child Data
- • Immediate deletion protocols
- • No further data collection
- • Parent/guardian notification
- • Compliance reporting
Educational Services Exception
In cases where we provide educational services, we may collect information from users over 13 but under 18 with appropriate parental consent and enhanced privacy protections. Such services are specifically designed with educational value and safety as primary considerations.
International Data Transfers
Your data may be transferred and processed internationally with appropriate safeguards.
Where We Process Data
NeatForce operates globally, and your data may be processed in various locations to provide our services effectively:
Primary Location
Katipunan Ave., Quezon City, Metro Manila, Philippines
Cloud Services
Secure data centers worldwide with enterprise-grade security
Partner Locations
Trusted service providers with strict data protection agreements
Safeguards for International Transfers
Legal Safeguards
- • Standard Contractual Clauses (SCCs)
- • Adequacy decisions from relevant authorities
- • Binding Corporate Rules (BCRs)
- • Other approved transfer mechanisms
Technical Safeguards
- • End-to-end encryption for all transfers
- • Secure protocols (TLS/SSL)
- • Access controls and authentication
- • Regular security audits
Contact Us About Privacy
We're here to help with any privacy questions or concerns you may have.
Get in Touch
NeatForce
Katipunan Ave., Quezon City, Metro Manila, Philippines
Phone
+63 2 8570 7877Business Hours
Mon-Sat: 8:00-18:00, Sun: 9:00-17:00
Data Protection Officer
For specific privacy concerns, data protection requests, or compliance matters, please contact our Data Protection Officer.
- Privacy rights requests and data access
- Data breach notifications
- Compliance and audit inquiries
- Privacy policy questions
Supervisory Authority
If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local supervisory authority. Our primary supervisory authority is the National Privacy Commission (NPC) in the Philippines.
NPC Philippines
EU Representatives
Available for EU data subjects
Policy Updates and Changes
We may update this Privacy Policy to reflect changes in our practices or applicable laws.
When We Update This Policy
- Changes in our data practices
- New services or features
- Legal or regulatory changes
- Security improvements
- Customer feedback implementation
- Annual policy review
How We Notify You
When we make significant changes to this Privacy Policy, we will notify you through:
Email Notification
Direct email to your registered address
Website Banner
Prominent notice on our homepage
Dashboard Notice
In-app notification for active users
Effective Dates
When we update this policy:
- The "Last Updated" date at the top of this policy will be revised
- Material changes will have an effective date at least 30 days after notification
- Your continued use of our services constitutes acceptance of the updated policy
- You may object to material changes, in which case we may need to discontinue certain services
Privacy and Legal Resources
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